Contacting Serenity Software About the Editor Program
US mail: Serenity Software
901 Serenity Rd.
Penn Yan, NY 14527-9623.
Information and customer service for Editor are provided by
Serenity Software. Send e-mail to
If you need help with downloading or using Editor, please provide
us with as much information as you can about what is happening:
• Your version of Windows; if Vista or Windows 7/8, is it 32-bit or 64-bit?
• Your word processor; if Word 2010/2013, is it 32-bit or 64-bit?
• Your version of Editor: Standard or Word Add-In?
• What are the symptoms and when do they occur? Be as clear as you can
about what you or Editor were doing before the problem occurred.
• What error messages (if any) do you get?
Last revised 28 April 2015
Word and WordPerfect do not recognize the following problems. Slide
your cursor down this column for a digest of Editor's comments.